Frequently asked questions
The details, answered.
Product, pricing, setup and support. Find the answer or ask us directly.
Product
What is Stratum?
Stratum Infrastructure makes configurable compliance software that connects job preparation, field forms, office review, and reporting. It keeps customer, site, and equipment records connected to the work.
See how it worksWho is it for?
Underground storage tank testing contractors are the first application we are building around. A team in another regulated field should compare its actual forms, processes, and output requirements with the available configuration before committing.
Explore the industry fitDoes Stratum perform UST testing?
No. Stratum is software for the company carrying out the work. The testing team remains responsible for the technical work, applicable requirements, and records it delivers.
See the UST contractor workflowWhat can be configured?
The workflow includes configured forms, PDF mappings, packet templates, and connected records. The exact form version, output, device behavior, import format, and integration requirements need an individual scope review.
Check workflow coverageDoes the software determine which regulations apply?
Your applicable authority and qualified people establish the requirements. The team’s configuration and the software’s actual scope must be checked against that work. Federal and state rules can differ.
Read the federal source guideCan I explore an example before contacting anyone?
Yes. Explore the sample workspace on the homepage or follow the same fictional Annual visit from connected equipment through field forms, review and the retained report. Both are illustrative workflows, not customer results or a live application demo.
Follow the UST Annual workflowIs this the Bitcoin Stratum protocol?
No. This is Stratum Infrastructure, the company building compliance software for field and office operations. It is unrelated to the Bitcoin mining protocol.
About Stratum InfrastructurePlans
What does Stratum cost?
Starter: $800/mo; Team: $1,350/mo; Growth: $2,300/mo; Regional: $3,400/mo. Enterprise and National are contact plans. Review included paid seats, seat caps, sites, storage, additions, and applicable transaction taxes in the current pricing comparison.
Compare current plansAre included seats and seat caps the same thing?
No. Included paid seats are part of the plan price; the paid-seat cap is the published limit for that plan. $49/user/mo. Sites and storage are separate capacities.
Review plan capacities and additionsIs onboarding included at a fixed scope?
Onboarding is as agreed in the Order. Additional migration or onboarding services need an agreed scope and price. Your team’s preparation and recurring administration should be part of the decision.
Understand setup responsibilitiesDoes paying annually create an automatic discount?
No automatic annual discount is published. Use the current offer and the terms accepted for your account. Existing customers continue under their accepted terms.
See current pricing termsWhat else should I include in the cost comparison?
Include additional capacity, retained tools, one-time services, data preparation, training, and continuing administration. Released time can provide capacity without reducing payroll; distinguish that value from actual spending removed.
Use the full-cost worksheetGetting started
What should we bring to a walkthrough?
A normal job, the relevant site and equipment information, an example of the form or report, and one exception that matters. Use sample or redacted material and describe the question before transferring operational records.
Request a walkthroughCan we start by discussing one workflow?
Yes. Pick a bounded example and identify the person preparing it, the field participant, reviewer, and output recipient. The commercial and setup scope are agreed separately.
Prepare the first workflowWhat records should we prepare?
Keep original source files and gather the customer, site, and equipment identifiers, their relationships, and the forms and output needed. Flag duplicate names, missing identifiers, and conflicting values rather than guessing.
Use the record preparation checklistWhat happens after I request a walkthrough?
Follow the send instructions on the contact form, or email us directly. Once your message is sent, we can discuss your operation and arrange the next step. A website request alone does not reserve a time, create an account, start a subscription, or grant application access.
Request a walkthroughData and support
Where can I review the terms and privacy notice?
The published terms and privacy notice are available from the footer and the data-and-policies page. Review them with the applicable accepted agreement for your use.
Find the published policiesHow long should UST records be retained?
There is no single period for every UST record. Federal walkthrough records have a one-year period; specified equipment tests have three-year periods; cathodic protection, release-detection, and operator records have their own rules. Confirm the record type and applicable agency requirements.
See the category-specific federal referenceHow do existing customers get help?
Use the support contact for an issue with Stratum you already use. Privacy requests and security questions have separate contact routes; those should not go into a sales form.
Get help with Stratum